The trends of globalisation, technology and consumerism drives increased competition. We also have financial pressure that leads to ongoing organisational cost cutting. Restructuring means less people; less people means more work per employee and less time for formal training.

Give a man a fish you feed him for a day. Teach him how to fish and you feed him for a lifetime. Employees may not easily be predisposed to ongoing continuous learning. This passivity is inculcated through years of dependency that organisations have conditioned into their employees.

1. Start with who your “customers” are Identifying customers is the essence of the goal setting process. Your key customers are the people who are vital for the purposes of your job. We can define customers as the people or groups/teams to whom you provide products, services, information or processes.

The trends of globalisation, technology and consumerism drives increased competition. We also have financial pressure that leads to ongoing organisational cost cutting. Restructuring means less people; less people means more work per employee and less time for formal training.

Many organisations struggle to get meaningful career and succession plans up and running. The problem often is how to get the information to be able to plan. Perhaps let’s start with the end in mind. The most common measures that used in succession planning is bench strength and the 9-Box matrix.

Based on organisational focus areas and individual development needs prioritise competencies to be acquired over a period of time. Competence guides are adapted as the job requirements change as a result of technology. A methodology that facilitates ongoing coaching and assessment of skills and knowledge as part of the normal work day.

Based on organisational focus areas and individual development needs prioritise competencies to be acquired over a period of time. Competence guides are adapted as the job requirements change as a result of technology. A methodology that facilitates ongoing coaching and assessment of skills and knowledge as part of the normal work day.