Software Support
Support tel: +27 11 918 5984
Our help desk is fully operational during office hours. In addition we do provide our clients with after hours cell numbers should they require any after hours support. Our team of software developers are amongst the best trained in their field and are capable of resolving software issues in a very quick turnaround time. For our Internet based clients our service turnaround in very quick (often only about 30 minutes) because we are not required to go on site to fix problems and can take care of them from our own offices.
All our user calls are logged on a central monitoring system that is looked at daily to ensure that all issues are dealt with in an efficient manner. In addition we have access to a number of experts that can be called upon should there be any problems that we cannot solve.
We pride ourselves on an efficient, customer orientated approach to our users and welcome any advice on how we can improve.
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